At PlayDrapes, we are committed to delivering your custom-made products in the most timely and efficient manner. Please read the details below for our shipping and delivery process:
1. Shipping Areas
We currently ship our products exclusively within India. Unfortunately, we do not offer international shipping at this time.
2. Order Processing Time
- Order Confirmation: Once your order is placed, you will receive a confirmation email with details of your purchase.
- Production Time: Our products are custom-made to order. The production time is typically between 3-7 business days, depending on the item and volume of orders. We strive to ensure that your order is processed as quickly as possible.
For further information on the processing time for specific items, please check our Privacy Policy and Return and Exchange Policy.
3. Shipping Time
After production, the shipping time varies based on the delivery location:
- Within Metro Cities: Typically 3-5 business days.
- Outside Metro Cities: May take up to 7-10 business days.
Please note that shipping times may vary depending on third-party courier services, weather conditions, and any government-imposed restrictions (e.g., lockdowns).
4. Shipping Costs
- Free Shipping: We offer free shipping for all prepaid orders within India.
- COD (Cash on Delivery) Orders: Shipping charges for COD orders will be applied at checkout.
For more information on pricing and delivery options, see our Privacy Policy and Terms and Conditions.
5. Shipping Partners
We collaborate with reliable logistics providers to ensure that your products reach you in good condition. Our shipping partners include leading courier services across India.
6. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number on the courier company’s website to check the status of your shipment.
For more details on how to track your order, please refer to our Terms and Conditions.
7. Delays in Shipping
While we strive to ensure timely delivery, certain circumstances such as weather disruptions, postal strikes, or delivery service issues may cause delays. We will notify you promptly if any such delays affect your order.
For more details regarding shipping delays, please refer to our Privacy Policy and Terms and Conditions.
8. Incorrect Shipping Details
Please ensure that all the details provided during checkout are accurate, including your address and contact information. PlayDrapes is not responsible for delays or non-delivery caused by incorrect or incomplete shipping information. In the case of undelivered orders due to errors in the provided address, the customer will be responsible for the cost of reshipping the product.
For further information, see our Return and Exchange Policy.
9. Damaged or Defective Items
If your product arrives damaged or defective, please refer to our Return and Exchange Policy to initiate a replacement or exchange.
This Shipping Policy is part of our overall commitment to providing a smooth and transparent shopping experience. If you have any additional questions, please don’t hesitate to reach out.